Refund policy

A 30-day money-back guarantee on both Solvix CRM and Solvix Mini CRM, and exactly how the installation charge is treated.

LAST UPDATED: 15 SEPTEMBER 2026 · EFFECTIVE IMMEDIATELY

1. The short version

If either product does not do what we said it would, tell us within 30 days of purchase and we will refund you. We would rather return your money than keep a customer who is not getting value from the software.

One exception, stated plainly up front: on Solvix CRM, once we have actually performed the installation, that part of the charge is for work already carried out. Section 4 explains exactly how that is handled.

2. What is covered

All prices are in Indian Rupees and include applicable GST unless stated otherwise. The ₹10,000 installation and setup charge on Solvix CRM is one-time: it covers preparing the server, installing and configuring the application, and migrating your existing data. It is charged with the first licence payment and is not charged again on renewal. Solvix Mini CRM has no installation charge — you create the account yourself and it is ready immediately.

3. How to request a refund

• Email saksham@solvixcrm.com from the address on the account, or message us on WhatsApp.
• Include your invoice number or the email address used at purchase.
• Tell us what went wrong — what you were trying to do, what happened instead, and a screenshot if you have one. This is what we assess the request against.
• We acknowledge every request within one working day, and tell you whether it qualifies within three.

4. The installation charge on Solvix CRM

Solvix CRM is sold with a one-time ₹10,000 installation and setup charge. How it is treated on a refund depends on one thing only — whether we have done the work:

If you are unsure which applies to you, ask before you buy and we will confirm it in writing.

5. What is not covered

• Requests made more than 30 days after purchase.
• A change of mind where the software works as described and as demonstrated.
• Features we never claimed to have. If a feature matters to you, ask us before buying and we will answer honestly in writing.
• Third-party charges we did not receive — your own hosting, domain or messaging provider fees.
• Loss caused by your own hosting, server or network, on a self-hosted deployment.
• Accounts suspended for breach of our terms and conditions.
• Matters disclosed before purchase. A refund will not be available where the relevant feature, limitation, requirement, dependency, product capability, installation condition, hosting requirement, or other material information was clearly communicated to you before purchase — whether in writing, during a demo, through email, WhatsApp, our website, proposal, quotation, invoice, or other recorded communication — and you chose to proceed with the purchase after receiving that information. A refund cannot later be claimed solely on the basis of something that was already clearly disclosed and accepted before payment.

6. How refunds are paid

Approved refunds go back to the original payment method through the same gateway that took the payment. Banks and card issuers usually take 5–10 working days to post the credit, and that part is outside our control. We do not issue store credit in place of a refund unless you ask for it.

7. What happens to your account

When a refund is issued the licence ends. You may export your leads, customers and follow-ups to CSV before that happens, and we will help you do it if you ask. Data on a refunded account is deleted 30 days after the refund is paid.

8. Cancellation

There is nothing to cancel on a lifetime licence — it is paid once and never renews. A yearly Solvix CRM licence simply ends at its term unless you choose to renew it; we do not hold a mandate against your card and nothing is taken automatically.

9. If you disagree with our decision

Reply to the refund email and say so. A person will look at it again. If we still cannot agree, the dispute is governed by the laws of India and the courts at Lucknow, Uttar Pradesh, as set out in our terms and conditions.