Refunds

Refund policy

A 30-day money-back guarantee, in plain language — what is covered, what is not, and how long a refund takes.

LAST UPDATED: 8 AUGUST 2026 · EFFECTIVE IMMEDIATELY

1. The 30-day guarantee

Every first purchase of Solvix Mini CRM is covered by a 30-day money-back guarantee. If the software is not right for your business, write to us within 30 days of the purchase date and we will refund the amount you paid in full. You do not have to justify the decision, though telling us what went wrong helps us improve the product.

2. How to request a refund

• Email saksham@solvixcrm.com from the address on the account, or message us on WhatsApp.
• Include your invoice number or the email address used at purchase.
• We acknowledge every request within one working day.

3. How long it takes

Approved refunds are issued to the original payment method within 5–7 working days. Your bank or card issuer may take a further 3–5 working days to show the credit. UPI and net-banking refunds are usually faster.

4. What happens to your account

When a refund is issued the licence is cancelled and access ends. You may export your leads, customers and reports to CSV before requesting the refund; after cancellation your data is retained for 30 days and then deleted.

5. What is not covered

• Requests made more than 30 days after the purchase date.
• Custom development, data migration, training or other paid services that have already been delivered.
• Purchases where a chargeback has already been raised with the bank; we deal with the bank's process in that case.
• Cases of licence abuse — for example resale, sharing the software outside your business, or removing licence notices.

6. Partial refunds

Lifetime licences terminated by us without cause are refunded in full within the first 12 months of purchase.

7. Failed or duplicate payments

If you are charged twice, or charged for a transaction that failed, tell us and we will refund the extra amount immediately — the 30-day limit does not apply to duplicate charges.